Why Do We Hate Making Phone Calls?

Discomfort with making phone calls can be attributed to several psychological and social factors. Whether it's anxiety about judgment, the lack of nonverbal cues, or social norms, these elements often combine to create a general reluctance to engage in this form of communication.

Psychological and Social Factors

Many people experience anxiety about how they will be perceived during a call. This can include fears of making mistakes, being misunderstood, or receiving negative feedback. The anxiety and fear of judgment are significant contributors to the discomfort of phone calls.

Unlike face-to-face conversations, phone calls lack visual cues such as body language and facial expressions, making communication feel more challenging and less engaging. Some people also perceive a lack of control during phone calls, whereas written communication allows for editing and refining thoughts.

Social Norms and Preferences

The rise of texting and messaging apps has led many to adapt to asynchronous communication, which offers more time to think and respond. This shift can make phone calls feel more intrusive or demanding. Additionally, the fear of silence and past negative experiences over the phone, such as difficult conversations or misunderstandings, can create a reluctance to engage in future calls.

Empirical Evidence

A 2019 survey of U.K. office workers reported that 76% of millennials and 40% of baby boomers experience anxiety when the phone rings. As a result, 61% of the studied millennials tend to ignore calls. These statistics highlight the societal and generational factors that contribute to the reluctance to engage in phone conversations.

Motivations and Distractions

Some people are motivated to engage in small talk, yet they feel uncomfortable with the scrutiny of their words or tone. Moreover, the act of answering the phone can be a major distraction, especially if one is engaged in an activity that requires concentration. While in-person interactions are the most disruptive, emails offer a more convenient and reflective alternative.

This is likely why introverts, who often prefer solitary activities, tend to dislike telephone conversations more than extroverts. The need to actively participate and the potential for silence can create an environment of discomfort for introverts.

Conclusion

Phone calls, while an integral part of modern communication, can be a source of significant discomfort due to various psychological and social factors. Understanding these factors can help individuals address their anxiety and improve their communication skills. Whether it's through preparation, setting boundaries, or adopting more effective communication strategies, there are ways to overcome the hurdles of phone calls.