Troubleshooting Audio Issues: Why Can't I Hear Callers But They Can Hear Me?

r r

Have you ever experienced a frustrating situation where callers can hear you perfectly fine, but you can't hear them during incoming calls? This issue can be quite annoying, especially during important conversations. Luckily, there are several steps you can take to fix this problem. Follow the troubleshooting steps below to resolve your incoming call audio issues.

r r

1. Check Volume and Mute Settings

r r

Ensure that the volume on your phone is turned up and not muted. Sometimes, simply turning up the call volume can solve the issue. Adjust the volume using the physical buttons on your phone or through the settings menu. Also, check if the call volume is set too low.

r r

2. Remove Phone Cases or Covers

r r

Phone cases or covers can sometimes block the speaker or microphone, affecting audio quality during calls. Carefully remove any cases or covers from your phone and test the incoming call audio again.

r r

3. Restart Your Phone

r r

A simple restart can often resolve temporary software glitches that may be causing the audio issue. Restart your phone and check if the problem persists.

r r

4. Update Your Phone's Software

r r

Outdated software can sometimes cause compatibility issues and affect call audio. Check for any available software updates for your phone and install them if necessary. For guidance on how to update, refer to the manufacturer's website or your phone's user manual.

r r

5. Clear the Microphone and Speaker

r r

Dust or debris in the microphone or speaker can impact call audio quality. Use a soft brush or compressed air to clean the microphone and speaker areas of your phone. This simple cleaning can significantly improve your call audio.

r r

Additional Resources

r r

If the above steps do not resolve the issue, it is recommended to consult the specific troubleshooting guides for your phone model. Here are some helpful resources to assist you:

r r r How to Fix Phone Sound Issues on an iPhoner Audio on Calls Troubleshooting - T-Mobile Supportr What to do if you cannot hear the phone call sound well - Samsung Caribbeanr r r

By following these steps, you should be able to resolve the issue and ensure that both you and your callers can enjoy clear and uninterrupted conversations. If the problem persists, reach out to your phone manufacturer's customer support for further assistance.