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Troubleshooting Instagram Promotions: If Your Paid Promotions Arent Showing
Troubleshooting Instagram Promotions: If Your Paid Promotions Aren't Showing
If you paid for Instagram promotions but are seeing no active promotions, don't panic! Follow these steps to troubleshoot the issue and get your promotions up and running:
Checking Payment Status
Firstly, ensure that the payment was processed successfully. You can check your payment history in the Instagram app or through Facebook Ads Manager. Verify that the payment has been made and directly linked to the promotions you are expecting.
Reviewing Promotion Settings
Go to the promotions tab on your Instagram profile. Make sure that the promotion you have created is still in the draft or pending status. Confirm that all settings are correctly configured. It's important to review the details including targeting, budget, and ad creative.
Waiting for Approval
Sometimes, promotions undergo a review process. This can take some time, so if you just submitted it, you may need to wait a little longer for it to go live. Be patient and monitor your account for updates.
Checking Account Status
Ensure your account is in good standing and not facing any restrictions or bans that could prevent promotions from running. Check your account dashboard for any warnings or notifications that might indicate an issue.
Logging Out and Back In
Simple actions like logging out and back into your Instagram account can sometimes refresh the app and display the correct information. This can help resolve any temporary glitches or rendering issues.
Clearing App Cache
If you are using the app, try clearing the cache on Android or reinstalling the app on both Android and iOS. This step can often resolve temporary issues related to app performance or outdated data.
Contacting Support
If none of the above steps work, reach out to Instagram support for assistance. You can do this through the app by going to your profile, tapping on the three lines, selecting Help Reporting, and then Help. Provide them with all necessary information and explain your situation in detail. They will review your case and hopefully resolve the issue.
Appealing Disabled Account for Promotions
If your Instagram account has been disabled for promotions, try appealing the decision through Instagram's help center. Provide any necessary information they request and explain your situation. They will review your appeal and hopefully reinstate your account if they find it compliant with their policies.
I faced a similar issue a few days ago. I reported it twice to Instagram but received no response yet. I am very frustrated because of this. If there is no help available, consider creating a new account to continue your promotional efforts.