Is the Use of Text Message Etiquette Different from Standard Email or Printed Letter Etiquette?

As we navigate the ever-evolving world of digital communication, the etiquette of communication has become more complex than ever before. Traditionally, formal communication has been primarily through printed letters and emails. However, with the rise of text messaging, a new form of informal communication has emerged that has begun to clash with established standards. This article explores the differences between text message etiquette and standard email and printed letter etiquette, with a focus on how these differences can impact professional and personal relationships.

The Rise of Text Messaging

Text messaging has revolutionized how we communicate. It is fast, convenient, and often informal. However, the informality of text messaging can sometimes lead to misunderstandings in professional settings. What might be perfectly acceptable in a casual conversation with friends can come across as unprofessional when sent to colleagues or clients. For example, a younger co-worker of mine once sent me an email using shorthand often used in text messages, which looked as if it were written in a random string of letters. It was clear to me that she was not yet familiar with the appropriate way to communicate in a professional email context.

Problems with Text Jargon in Formal Writing

The use of text jargon can be particularly problematic in formal communication. In emails and printed letters, for instance, it is crucial to convey a professional image and maintain a level of formality that reflects the importance of the message. When someone uses shorthand or acronyms in a professional email, it can give the impression that they do not take the conversation seriously or do not value the recipient's time. This was the case with my younger colleague, who was using "LOL" or "OMG" in her emails. I had to highlight to her the importance of using proper spelling and language in professional email communication to avoid any potential misinterpretations.

Professional Expectations and Etiquette

It is important to recognize that different forms of communication come with different expectations and norms. In professional settings, there is an expectation that all communication will be conducted with a certain level of formality and professionalism. While text messages are generally more informal, emails and printed letters are expected to maintain a level of formality and clarity. This can be especially important in business communication, where the stakes are higher and the potential for misunderstandings can have serious consequences.

Solutions for Maintaining Professionalism

One way to ensure that you are maintaining the appropriate level of professionalism in your communication is to remember that the default mode for most formal communication is to use a formal tone. This means using proper punctuation, complete sentences, and appropriate language. While it's important to adapt your communication style to the context and audience, in most professional settings, it is safer to start off on a formal note and then adjust as needed.

Conclusion

The rise of text messaging has certainly brought about some changes in how we communicate, and it is important to be mindful of these changes when engaging in professional communication. While text messages can be a useful tool for quick communication and casual interactions, it is important to remember that they do not always fit the context of more formal communication. By being aware of the differences between text message etiquette and the etiquette of formal communication, individuals can maintain a professional image and ensure that their messages are received as intended.

References

1. "The Dos and Don'ts of Texting at Work" by Forbes (2021) 2. "Email Etiquette in the Digital Age" by Harvard Business Review (2019) 3. "Printed Letter Etiquette: A Guide for the Modern Professional" by Business Insider (2020)