Effective Alternatives to UserVoice for Gathering and Managing Customer Feedback on a Website

While UserVoice has been a popular choice for gathering and managing customer feedback on websites, there are several robust alternatives that offer unique features and benefits. This article will explore these options, their features, and considerations to help you choose the best tool for your needs.

Survicate

Overview: Survicate is a comprehensive customer feedback tool that allows you to create surveys and polls on your website. It is designed to provide detailed insights into customer opinions and behavior.

Features: In-app surveys Email surveys NPS (Net Promoter Score) tracking Integrations with various CRM tools

Typeform

Overview: Typeform is a versatile form-building tool that can be used for surveys and feedback collection. It is known for its user-friendly interface and ability to create interactive forms.

Features: Interactive forms Customizable templates Embeddable forms

Qualaroo

Overview: Qualaroo is a tool designed specifically for gathering user feedback through on-site surveys. It focuses on providing targeted surveys and exit intent prompts to capture real-time feedback.

Features: Targeted surveys Exit intent prompts Detailed analytics on responses

Hotjar

Overview: While primarily a behavior analytics tool, Hotjar also includes features for collecting feedback. It provides insights into user behavior and experiences on your website.

Features: Feedback polls Heatmaps Session recordings Surveys

Zendesk

Overview: Zendesk is a customer support platform that includes features for collecting feedback. It is particularly useful for customer satisfaction surveys and robust feedback management.

Features: Customer satisfaction surveys Ticketing system for feedback management Extensive reporting options

Feedbackify

Overview: Feedbackify is a straightforward tool for collecting user feedback on websites. It is easy to use and provides real-time notifications and reporting tools.

Features: Customizable feedback forms Real-time notifications Reporting tools

Canny

Overview: Canny focuses on product feedback and allows users to submit and vote on feature requests. It is ideal for product managers and development teams.

Features: Roadmapping capabilities User voting Feedback categorization

Google Forms

Overview: Google Forms is a free, simple option for creating surveys and collecting feedback. It integrates seamlessly with Google Sheets for data analysis.

Features: EASY TO USE EASY CUSTOMIZATION Integration with Google Sheets for data analysis

Considerations

When choosing a feedback tool, consider the following factors:

Integration: How well it integrates with your existing tools and workflows. Customization: The flexibility to tailor surveys or feedback forms to your brand. Analytics: The depth of reporting and analysis features available. User Experience: The ease of use for both you and your customers.

Selecting the right tool will depend on your specific needs, budget, and the type of feedback you want to collect.